Community investment by social housing organisations: measuring the impact

Authors:Vanessa Wilkes and Professor David Mullins
Published by HACT and TSRC, March 2012

This research aimed to generate an up-to-date picture of the measurement tools which are currently being used by housing organisations to measure their social impact occurring as a result of their community investment activities. It was clear from the survey that organisations were at different stages in measuring social impact and were experiencing a variety of concerns. 

The report concludes that the current picture of social impact measurement is extremely varied across the sector; that there is general recognition of its importance but concerns about cost, approach and potential duplication. Some recommendations are made to housing organisations for development and use of outcome measures and to HACT for co-ordinated joint learning.

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