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  • in reply to: Scotland network #3862
    in reply to: Neighbourhood Voices #3841

    I am sure Castleton (previously Kypera) have a module that allows this to be done via an app.

    That said, I’m sure it’s pricey and not sure in terms of value for money.

    in reply to: Volunteering Guidance (SCVO) #3670

    SFHA Volunteer guidance

    SFHA acknowledges the effect that the pandemic is having on community services’ resources and, where possible, attempts being made to support this are very positive. Much of the work our members have told SFHA about has involved using volunteer programmes, and we would encourage all associations to link up with local council and volunteer agencies to offer support where possible and to share information to help shape these services.

    There are several useful resources on volunteering in communities during the COVID-19 crisis at the following sites:
    • NHS: Ready Scotland
    • Who Cares Scotland
    • Volunteer Scotland Informal volunteer befriending is increasing within associations.

    Using data held around needs, they can create links between members of the community who may require practical or social support, with able tenants volunteering to support them Volunteer Shopping Cards are being used by befriending programmes. This provides a secure way for those self-isolating, older people or those who are medically vulnerable to allow others to shop for them.

    in reply to: GDPR briefing #3324

    ICO Guidance –

    Data protection and coronavirus: what you need to know

    The ICO recognises the unprecedented challenges we are all facing during the Coronavirus (COVID-19) pandemic.
    We know you might need to share information quickly or adapt the way you work. Data protection will not stop you doing that. It’s about being proportionate – if something feels excessive from the public’s point of view, then it probably is.
    And the ICO is here to help – please see below for answers to the questions we’re being asked. If you need more help, call us on 0303 123 1113.

    During the pandemic, we are worried that our data protection practices might not meet our usual standard or our response to information rights requests will be longer. Will the ICO take regulatory action against us?
    No. We understand that resources, whether they are finances or people, might be diverted away from usual compliance or information governance work. We won’t penalise organisations that we know need to prioritise other areas or adapt their usual approach during this extraordinary period.
    We can’t extend statutory timescales, but we will tell people through our own communications channels that they may experience understandable delays when making information rights requests during the pandemic.

    As a healthcare organisation, can we contact individuals in relation to COVID-19 without having prior consent?
    Data protection and electronic communication laws do not stop Government, the NHS or any other health professionals from sending public health messages to people, either by phone, text or email as these messages are not direct marketing. Nor does it stop you using the latest technology to facilitate safe and speedy consultations and diagnoses. Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health. More information for health and care professionals here.

    More of our staff will be homeworking during the pandemic. What kind of security measures should my organisation have in place for homeworking during this period?
    Data protection is not a barrier to increased and different types of homeworking. During the pandemic, staff may work from home more frequently than usual and they can use their own device or communications equipment. Data protection law doesn’t prevent that, but you’ll need to consider the same kinds of security measures for homeworking that you’d use in normal circumstances.

    Can I tell my staff that a colleague may have potentially contracted COVID-19?
    Yes. You should keep staff informed about cases in your organisation. Remember, you probably don’t need to name individuals and you shouldn’t provide more information than necessary. You have an obligation to ensure the health and safety of your employees, as well as a duty of care. Data protection doesn’t prevent you doing this.

    Can I collect health data in relation to COVID-19 about employees or from visitors to my organisation? What about health information ahead of a conference, or an event?
    You have an obligation to protect your employees’ health, but that doesn’t necessarily mean you need to gather lots of information about them.
    It’s reasonable to ask people to tell you if they have visited a particular country, or are experiencing COVID-19 symptoms.
    You could ask visitors to consider government advice before they decide to come. And you could advise staff to call 111 if they are experiencing symptoms or have visited particular countries. This approach should help you to minimise the information you need to collect.
    If that’s not enough and you still need to collect specific health data, don’t collect more than you need and ensure that any information collected is treated with the appropriate safeguards.

    Can I share employees’ health information to authorities for public health purposes?
    Yes. It’s unlikely your organisation will have to share information with authorities about specific individuals, but if it is necessary then data protection law won’t stop you from doing so

    in reply to: Covid19 – Service Delivery MEthods #3273

    Caledonia Housing Association – Service Delivery changes/examples
    24th March 2020 Update

    In line with the Government’s announcement to implement strict social distancing and self-isolation rules to help control the spread of the virus, we are having to make some changes to our services. The changes are listed below:
    To our general services:
    • Our office buildings in Perth, Dundee & Kirkintilloch are closed to the public
    • Our Customer Solutions Team are still available by phone 0800 678 1228 or email or via Connect
    • Our Neighbourhood Officers are working and are available to provide advice and assistance, however this will be strictly limited to contacts by phone, text or email
    • We will only be able to provide an emergency repair services and visits to service gas central heating systems – these are repairs that are essential to keeping your home safe and secure. A list of these repairs can be found here.
    For our Retirement Living & Very Sheltered Housing:
    • The communal lounges in our retirement and sheltered housing schemes are closed.
    • We will maintain services to clean communal areas in our retirement living and very sheltered housing schemes, to help prevent the spread of the virus, however this will be strictly within Government guidelines to protect staff and residents.
    • Our Very Sheltered Services will be maintained whilst staffing levels and Government guidelines permit them. However, strict controls will be applied to restrict access to essential visitors only.
    • Our Home Help Service will be restricted to providing basic services to those residents who do not have alternative family or support arrangements
    Don’t forget we also have the connect app for you to get in touch. There are 3 simple steps to create a Connect account
    • Download the app by searching #connect-CHAGroup or type into your web browse
    • Click register: Add your tenancy number, postcode, surname,date of birth & postcode.
    • Put in your email and create a password.
    • You are now connected to all your tenancy information, that simple!
    We will continue to update you as with any changes to our services as they happen. If you are concerned please contact us on 0800 678 1228.
    Thanks for your understanding in these exceptional times and for helping us to help you stay safe.

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